Today, the question isn't whether you should use AI and chatbots. Online chat through chatbots has grown faster than any prior channel.” Chatbots are fast becoming a business imperative for businesses that want to engage with their customers. Many experts even consider chatbots as the linchpin of a memorable user experience.Įileen Brown, a journalist at ZDNet, put it succinctly when she said, “ Call centers, websites, and mobile apps are no longer the only means of interaction with brands. In light of such numbers, it should come as no surprise that Gartner predicts chatbots will become the primary customer service channel for roughly a quarter of organizations in 2027. They are proving so popular that, according to a Salesforce report, 9 out of 10 consumers prefer using a chatbot over a form if it's available. Online, we interact with chatbots, powered by GPT models, that serve as tireless digital assistants.Ĭhatbots are transforming the business-to-consumer interface. On the go, we turn to Apple’s Siri for directions. At home, we ask Amazon’s Alexa for weather updates.
Today, AI and Machine Learning technologies are part of our daily lives.
We will move from mobile-first to an AI-first world.”įast-forward to 2023, and this prophecy has manifested into reality. “ Over time, the computer itself-whatever its form factor-will be an intelligent assistant helping you through your day. In 2016, Sundar Pichai, the CEO of Google, painted a vision of the future. If you're in the market for the best chatbot, then read on because we've done the heavy lifting in terms of research so you don't have to.
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